12 Years of Excellence | Government License/DTS: 1994

Chilam Joshi Kalash Festival Tour | 2024| BOOK NOW

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  • 13 nights / 14 days
  • Pickup: Islamabad
Tour Background

We take pride in organizing the Kalash Valley festival tours to attend the Kalash Valley festivals every year. Chilam Joshi Festival also known as Chilam jusht, Chilam jusht is a Kalash spring festival and is one of the most awaited festivals in Kalash Valley. Kalash Valley people organize the Chilam Joshi festival to honor and praise their God. The Kalash Valley People welcome the spring season with gratitude and in hope of blessings from God. Tourists from all over the world gather according to the festival, after scheduling their travel dates. During the Chilam Joshi Festival, the community and the elders place the greatest focus on people’s purity and when the Balomain enters the valley the followers of Kalasha must have a pure mind. People do ritual baths a week before the festival. During the cleansing ceremony, a man must not sit all day and his face is coated with the blood of a slaughtered goat later at night. Men actively participate in the cooking during this festival. A special type of bread is cooked and distributed in the three valleys of Kalash. At the festival, the event is accompanied by singing and dancing. At this function, the young men and women dance together and find themselves, partners. They announce the names of their partners at the end of the event. In Kalash Valley, they are the smallest group of religious minorities in Pakistan and they live exclusively in three Kalash Valleys of Birir, Rumbur, and Bumburet.

On this trip, you can visit Winston Churchill’s writing spot with the Daily Telegraph of his time, and learn about the Kalash people’s history, lifestyle, and modernization. The most colorful valley with diverse and beautiful culture is a famous destination to visit. This valley is famous for preserving its 1000 years old culture, customs, and traditions. The inhabitants of Kalash valley have customs and language which are quite different from their neighboring areas and historically they have a different religion. Kalash Valley is located in the southern gorges of the Hindu Kush mountain range in Khyber Pakhtunkhwa Province of Pakistan. The area shares a 380 km border with Afghanistan in the north and west and the Central Asian states of Tajikistan, Uzbekistan and Kirghizstan are also easily accessible from this area and to the east lies Gilgit Baltistan. Kalashi people in this festival pray for the protection of their fields and animals before heading to their fields and spreading milk on their gods for this purpose. Kalash Valley people enjoy music and dance on a drum rhythm. They usually get together to celebrate different functions by playing music and dancing. Women dance in circles to different songs. An interesting and unique thing about the Kalashi people is that they do not mourn the deaths. Their corpses are buried above the ground in wooden boxes instead of being buried in the ground. Across Pakistan, this is the only Valley that has so much beauty and uniqueness in its history and culture.

Kalashi festivals are famous throughout the World. In various months of the year, three festivals are more particularly celebrated. Chilam Joshi is the most main festival celebrated for four days in May. In summers Uchal festival and midwinter Choimos festival. The Chilam Joshi festival begins at Rumbur Valley, then goes on to other Kalash Valleys. The festival brings smiles to the faces of unmarried Kalashi boys and girls who get an opportunity to choose their life partners during the festival. On the festival’s last day they announce the name of their life partners. We organize the Chilam Joshi Festival tour starting our trip from Islamabad and ending our trip in Islamabad as well.

Departure & Return Location

Islamabad & Back to Islamabad

Services Included

  • Accommodation for 13 nights on twin sharing basis
  • Transportation for the whole trip
  • Well experienced guide
  • Hotel Meals
  • Site entrance and National park fees
  • Boating at Atabad Lake
  • Portage at Hotels and Airport
  • Toll Taxes and Parking Fees
  • LOI Letter of Invitation for obtaining the Pakistan Tourist Visit Visa

Services Excluded

  • Hotel early check in and late check out
  • Tips of guide, drivers, porters etc
  • Charges incurred as a result of delays beyond the control of Hunza Adventure Tours
  • Extra days beyond the specified itinerary
  • Bottled water, aerated and alcoholic drinks. Items of a personal nature such as phone calls, laundry etc
  • International flights, Airport and departure taxes and Visa fee and personal travel Insurance
Photos
Itinerary

Day 1Islamabad:

You will be greeted by the team of Hunza Adventure Tours at Islamabad International airport then transfer you along with your luggage to centrally located hotel in Islamabad. Overnight stay in Islamabad.

Day 2Islamabad – Swat Valley:

In the morning after breakfast we will drive to Swat Valley arrival in Swat Valley check in at hotel, after a short rest then we will visit Swat local bazar’s .Overnight stay in Swat Valley.

Day 3 Swat Valley – Chitral:

Early morning after breakfast we will drive to Chitral arrival in Chitral check in at hotel. Overnight stay in Chitral.

Day 4Chitral – Kalash Valley:

In the morning after breakfast we will drive to Kalash Valley arrival in Bumburat check in at local family guest house after a short rest then explore the surrounding areas. Overnight stay in Bumburat.

Day 5-6Exploring – Kalash Valley:

Enjoy the Chilam Joshi festival in Bumburat and Rumbor village in Kalash valley. Overnight stay in Bumburat Kalash Valley.

Day 7Phundar Valley – Karimabad Hunza Valley:

In the morning after breakfast we will drive to Karimabad Hunza Valley sightseeing en route arrival in Karimabad HunzaValley check in at hotel. Overnight stay in Karimabad Hunza Valley.

Day 8Phundar Valley – Karimabad Hunza Valley:

In the morning after breakfast we will drive to Karimabad Hunza Valley sightseeing en route arrival in Karimabad HunzaValley check in at hotel. Overnight stay in Karimabad Hunza Valley.

Day 9Baltit – Altit Forts – Hopper Valley – Gulmit Upper Hunza Valley:

In the morning after breakfast then we will visit Baltit Fort, Altit Fort and in the afternoon we will drive to Hopper Valley after lunch then drive toward Attabad Lake boating at Attabad Lake then further drive to Gulmit arrival in Gulmit check in at hotel. Overnight stay in Gulmit Upper Hunza Valley.

Day 10Passu Glacier – Borith – Suspension Bridges:

This day is very interesting, as in the first nearly half an hour we will drive to Hussaini Village and we will visit Hussaini suspension bridges, then we will drive up to Upper Borith walking up to the view point of Passu white glacier then drive to Passu village after lunch the we will have a village visit after completing the visit then we will drive back to Gulmit .Overnight Stay in Gulmit Upper Hunza Valley.

Day 11Exploring – Upper Hunza Valley:

In the morning after breakfast we will visit the sites in Gulmit the Old house 700 years old, cultural museum, Gulmit Old town and the Community based school and in the evening we will visit the Local traditional house of Upper Hunza Valley for the local dinner. Overnight Stay in Gulmit Upper Hunza.

Day 12Excursion – Khunjerab Pass:

Full day excursions to Khunjerab pass (The border between Pakistan and China). In the olden days there were few highs passes leading from China those were suitable for travel. Today the Khunjerab Pass, which at an altitude of 4733 m the highest point in the world on the Karakorum highway, provides an easy all weather entry from Pakistan to the famous Sinkiang province of the people‟s Republic of China. This route is a beautiful drive, with views of the high mountains of the Karakoram and the distant Pamir mountain ranges. At Khunjerab, now declared a national park, one can see Marcopolo Sheep, Snow leopard, Himalayan Ibexes. In the evening return back to the hotel.Overnight stay in Gulmit.

Day 13Gulmit – Gilgit – Besham:

Early in the morning after breakfast drive to Gilgit en-route we will stop for photography then further drive to Gilgit, we will visit the bazaar in order to familiarize ourselves with the customs of the Gilgit’s, a stop at the cooperative store, where Chinese goods are bought on the barter system will allow us to glance at Chinese treasure, we will then take a hair raising drive across Asia’s longest suspension bridge – 600 feet long and wide enough only for one car at a time arrival in Gilgit after lunch then drive to Besham. Overnight stay in Besham.

Day 14Besham – Islamabad:

In the morning after breakfast then we will drive to Islamabad en-route visit Taxila museum then drive to Islamabad arrival in Islamabad check in at hotel. Overnight stay in Islamabad.

TERMS & CONDITION:

Hunza Adventure Tours promulgates its terms and conditions for any kind of trip, trekking, mountaineering, hiking, rafting, wild safaris and other services being operated so far by the company. The terms and conditions set forth will bring forward its limitations before any interested visitor advances for the programs alluded.

What should our clients do for reservation of any kind of services provided by the company?
  • 40% of payment in advance should be made up 1 month earlier or as soon as the trip is confirmed, since it is a proof that you are sure to attempt the trip. It should be done as alluded so that the company can manage all the necessary documents, permissions and required field staffs.
  • The full settlement of the payment should be cleared before the client proceeds for the trip or any kind of service at the arrival in Pakistan.
  • The advance payment is not refundable in case of overturning the trip in any condition on behalf of the client.
  • The advance payment is only refundable if the holding company shows any technical impediments regarding the trip.
  • No refund is made for 40% deposit amount in case of delay arrival, no show or cancellation of trip for any other else reason.
  • For any consideration regarding the terms alluded, a bilateral negotiation can be attempted between the hosting company and the client
  • The advance payment can be directly deposited to our bank account through any bank in the world.
BANK DETAILS:

ALFALAH BANK PAKISTAN

Account Title: HUNZA ADVENTURE TOURS. 
Account # 1006067881.
Branch Code : 0407. 
Swift Code. ALFHPKKA.
IBAN: PK09ALFH0407001001006067881. 
Branch: Alfalah Bank Pakistan,stock exchange  ISE Tower,
Jinnah Avenue, Blue Area Islamabad Pakistan.

 

1: REFUND:

No refund will be made for 50% deposit amount in case of cancellation of trip for any other else reason. Having paid full amount of any trip, you’re entitled to incur refund in case if you want to cancel your trip. Still, cancellation charge is invoiced to you. Written notification of your cancellation should be made to cancel any trip. Nevertheless, you’re imposed cancellation charge as advised below: –

2: SUPPLEMENT CHARGE:

On our holidays tour / trek packages, rooms or tents are provided in twin sharing basis. Thus, single room supplement charge will be imposed to client who does not have another tour participant to share room / tent with.

3: INCOMPLETE TOUR:

No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.

4: CLIENTS’ RESPONSIBLE:

A tour / trek guide who represents Hunza Adventure Tours deserves all authority during your tours. If you commit any unlawful act, you are compelled to leave the tour. No refund will be made in such case.

5: IMPACT ON YOUR JOURNEY:

We put our every effort to ensure comfortable traveling of yours,but it is must to understand that what you might be accustomed to in the western affluent countries, the Asian countries can’t afford such facilities. Weather is another factor that directly impact on your journey. Hence, patience in mind, enthusiasm and proper preparation before head is must to venture into journey.

6:  TRAVEL INSURANCE:

You must purchase comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, trip cancellation etc. This is  suggested to all our esteemed clients.

7: TOUR AMENDMENT:
To make alterations of any trek / tour itinerary, prior notice is requested. You’re advised to stay in touch with us thus. But occasionally, you may be obliged to do so en route under certain circumstance for instance bad weather etc.

8: PAPERS AND DOCUMENTS:

All necessary documents should be presented in sequence for example to issue visa, necessary permits etc. We’re not accountable in case of any trip formality not completed in time before the trip departs on the absent of essential papers and documents.

9:  RISK AND RESPONSIBILITY:

Your safety and enjoyment is our prime concern. We therefore carry out our responsibility honestly & sincerely to ensure your holiday trouble–free as well as you have desired. Nevertheless, unless stated otherwise, trip may be change under uncertain and inherent circumstances such as land-slides, road blockage, flood, snow political unrest, cancellation of flight, delay arrival, sickness or accidents etc. Any extra cost incurring there is your personal responsibility and should be borne on the spot.

10: FLIGHT DELAY / CANCELLATION:

There is virtually possibility of flight delay or postponement for notorious weather in Karakoram & Himalayan Mountain regions of Pakistan which could be happened,  especially during off season, you’re highly advised to reserve extra days to prepare with some delays and avoid frustrating consequence. In case of flight cancellation pre-tour/post-tour, you need to meet your accommodation and food costs yourself.

Hunza Adventure Tours puts every effort to ensure your comfortable traveling, but it is must to understand that what you might be accustomed to in the other affluent countries, the Asian countries can’t afford such facilities. Weather is another factor that directly impacts your journey. Hence, patience in mind, enthusiasm and proper preparation before beginning is must to venture into journey.

FAQ

Can We Customize Trips?

We loves to customize personal trips for you, your friends, or organization. Our published land costs are typically based on number of individuals, so the number in your party may affect your land costs. Just give us a call/contact us and let us know what you’re interested in, and we’ll do our best to Make It Happen.

What if i want to arrive earlier or depart later than the trip dates?

We are happy to help you arrange accommodations before and after your trip. We can recommend side excursions and restaurants for the extra time.

Who will be picking me up and where?

Our guide or representative will pick you up at the airport on the scheduled arrival date. We can help you arrange accommodations if you arrive earlier, and we are happy to make suggestions for transportation, restaurants and sightseeing.

Who will my guide be?

All of our guides are highly skilled experienced professionals who have been selected based on their careful judgment, local knowledge, understanding of our client’s needs, patience and supportive guiding styles, and great personalities. In addition to their impressive personal achievements in the field, our guides bring a wealth of natural history, cultural anthropology and linguistic knowledge for their group’s enlightenment. Our international guides and staff surpass the needs of our clientele and make the trip enjoyable beyond expectations.

Who will i meet on my arrival in Pakistan?

You will be greeted by our representative at airport on your arrival. He shall be holding a placard of your name for identification. We shall also provide you list of emergency 24 hours contact numbers for any emergency.

Reserving a trip: how quickly do the trips fill up?

There is no way to know how quickly our trips are going to fill up. Many of our trips fill up months in advance. So send in your application and a deposit as soon as you have decided which trip date you want.

Do I need a visa to travel to Pakistan?

This must be obtained before arrival and we recommend that you contact your local Pakistani embassy or consulate when planning your trip.

How is Gilgit Baltistan as a destination? Which places can we see in winter?

Gilgit Baltistan is a beautiful destination. So much so, that one should definitely plan a visit. With beautiful lakes and treks to offer, Gilgit Baltistan is a must-visit place to go to. In winter, the temperature in Gilgit Baltistan drops down severely and becomes even more picturesque. One can visit the frozen lakes , if not the Baltoro trek, one can do the trek in Hunza Valley, visit Gilgit Baltistan festivals that help you interact with the locals as well.

What do i need to bring?

A complete clothing and equipment list specific to your trip will be sent to you in a dossier. Every year, after assessing feedback from our clients and guides, we review and update our lists so they are as complete and up-to-date as possible. Every list has a description of each item, however feel free to call us if you have questions or need help locating any of the items on the list. It is extremely important that you adhere strictly to the equipment list.

Can i request single accommodations?

All accommodations are based on double or triple occupancy. If you are traveling solo and wish to share accommodations, we will pair you with another traveler of same gender. If you request single accommodations or a roommate cannot be assigned, you will be responsible for paying the single supplement fee.

Are there any restrictions for the Photography in Pakistan?

Are there any restrictions for the Photography in Pakistan?
Pakistani people love to take pictures and photograph themselves !
Do not forget your camera !
Photography is a great fun in Pakistan as you will have enough sunlight most of the time. In some of the monuments one has to pay fee for the photography. Our guide will suggest you where it is worth to photograph and where not. At some of the locations photography is not allowed. It is prohibited to photograph military installations, which can include some the train stations, bridges and airports also.Do not photograph these objects otherwise your film can be confiscated.

Should I tip my guide?

Tipping is always a personal choice, but is greatly appreciated by your guides. Check your departure packet for details.

How do i sign up for a trip?

You can sign up for the trip directly on our website. To secure your place on this trip, please click on the BOOK NOW button at the side of the page, or the dates tab to the right. You will also need to have the below information to hand:
• Name as per Passport
• Home Address
• Email Address
• Telephone Number
• Date of Birth
Before you embark on your trip, it is essential that we receive your passport, travel insurance, next of kin, medical details and dietary requirements (if applicable). If you have any medical conditions to declare or are over the age of 65, you will be required to complete a medical declaration form, signed and stamped by your GP. If you don’t have all this information to hand, you can still register your place today, and then re-log into the form before you depart by using your email address and the password you create upon registration.

What is the deposit amount to hold my space?

For the trip confirmation you need to pay us the 40% payment in advance and the remaining 60% payment on arrival in Pakistan and for an application alone won’t reserve a space.

What happens if Hunza Adventure Tours has to cancel my trip?

If we cancels a trip due to any reason, you will receive a full refund.

Is it safe to travel in the Karakorum region?

The incidence of personal violent crime is certainly almost none despite sensational headlines and occasional saber rattling. The Karakorum region is known for centuries of peaceful coexistence.

The incidence of personal violent crime is certainly almost none than in anywhere in the world despite sensational headlines and occasional saber rattling. The Karakorum region is known for centuries of peaceful coexistence.

we have continued to operate trips in the region each year and we are confident that these regions remains one of the most beautiful, compelling and welcoming places on earth.
The major concentrations of troubles are in the western parts of Pakistan and 100s of miles to the Islamabad. Their major concentrations are in areas which have had little or no tourism (investment, hard currency, etc) which is one of the reasons that their message has played well in these very poor districts. By comparison, the K2 Region is a very well and worldly part of Pakistan.
That said, whenever you travel in Pakistan (or anywhere in the world for that matter), you should definitely use personal caution. We avoid any known dangerous situations. We monitor political situations posted by the government Office and ground reports from our staff and network of contacts. As when traveling in any region, make sure to keep an eye on your possessions and take certain common-sense measures to prevent theft or dangerous situations.
The first rule of trekking K2 Base Camp is to step to the wall side when you meet a mule, since otherwise you can be knocked off the edge.
The main danger for most people doing the straight-in, straight-out route is altitude sickness(AKA Acute Mountain Sickness or AMS). For most people, this can be avoided by sleeping no more than 300 metres higher than you did the night before and taking an acclimatisation day every 1000 metres. Serious AMS is more common in folk doing group tours than in independent trekkers.
Other common injuries are twisted ankles and sprains. Rock falls, moraine and glacier crossings add significant risk to longer treks involving crossing high passes such as the Gondogoro-La. As always, it’s unwise to trek solo in case you fall and can’t extricate yourself: Do note, that it is illegal to trek solo.

What is the recommended age and denomination of USD bills?

There is no specific age of USD bills, however, we recommend the guests to carry new crisp bills when traveling. All denominations are acceptable, however, it is easier if you have smaller denominations of 5’s, 10’s and 20’s.

Can i drink the tap water ?

Pakistani tap water is not safe to drink. Bring water purifying tablets or a water purifying stickto save money and the environment. Note that at higher elevations during the coldest times of year the water will freeze, so you’ll need to use boiled water.Buy a decent thermos flask or plastic water container, so that you can top up with hot, boiled water at the beginning of the day – starting with hot water will stop it freezing.

Can I extend my trip ?

Yes why not stay on and explore more of what Pakistan has to offer! We can request with to change your return date with the airline. Places are limited and all arrangements are subject to availability.

How is Hunza Adventure Tours able to offer such competitive prices?

Our unique style of off the beaten track, face-to-face travel is the only way to really experience a destination, but it also serves to keep the costs down. We spend your money providing an authentic experience, instead of on lavish hotels and expensive western-style meals. We pass these savings on to you with our low prices. Another thing you’ll notice are the inclusions. While we don’t include everything, we do throw in the major highlights of a destination, the things that everyone goes to see. On every trip page we show you the ‘Included Highlights’ of your trip, things that many other companies charge locally for. We leave many other activities as options, to provide you the freedom and flexibility to choose what you want to do on a daily basis.

What is a customized itinerary?

In brief a customized itinerary is an itinerary prepared according to your personal needs. After all, you would have requested this to us as part of the process of customization. Your specific interest, preferences and needs are weighted with our knowledge of logistics and highlights of the area.

What currency is used in Pakistan and where can I exchange money?

The Pakistani currency is the rupee, which is made of 100 paisa. Major currencies such as US dollars, British pounds and Euros are easily exchanged throughout Pakistan. Most international airports of the country have the money exchange counters, and also some selected larger hotels and resorts have this facility to their customer.

Can I use my credit card in Pakistan?

Of course the most regularly used cards are Visa and MasterCard, but neither American Express nor Dinner’s Club are broadly accepted in Pakistan. While you are going out of the main cities to the small places, it is recommended that you carry enough Pakistani currency for purchasing and tipping purpose.

Is Pakistan a good destination for family traveler?

With its many diverse landscapes and attractions, Pakistan is an admirable destination for the family traveler. Some of the good options are beach holidays and wildlife adventures in the national parks, while many monuments have sight and light shows that will capture children’s imagination. For teenagers, the many outdoor activities, such as camel safari and trekking, are an illustrative card. Without the second thinking, the big challenge for families travelling in this country might be the distances that need to be covered between cities. Air travel and railway journeys are usually the most comfortable forms of traveling, and are strongly recommended to those with the young children.

What kind of food will I be able to eat in Pakistan?

Pakistani cuisine has several variations, with each region famous for its own techniques, ingredients and spices. In northern regions, meat dishes are very popular, which are usually made with chicken, mutton or lamb whereas in southern part vegetarian cuisine is most favored. In addition, seafood is also readily available, particularly at the coast. While Pakistani cuisine tends to be spicy, most restaurants will gladly prepare a milder variation of the meals on the request of their customer.

Do you have experienced guides in different cities of Pakistan ?

We have English speaking guides all over Pakistan. At many places , we also have french , German , Spanish ,Italian and Japanese and other language speaking guides. We can also provide accompanying foreign language speaking tourist guides for individuals and groups. The availability of foreign language speaking guides can be confirmed at the time of reservation.

Can women travel alone?

Every year hundreds of women travel alone into the remote valleys of Pakistan. Many of them can be seen in the streets of Hunza, Gilgit and Baltistan. To take a safer holidays in Pakistan we advise you to wear modest dress which cover whole of their body. Secondly before starting a trek or tour with local guide in the wilderness, please report about your program to the nearest police station or to your embassy with the identity/contact of your local guide/company.

How do I communicate?

English is Pakistan’s official language and widely spoken throughout Pakistan. Most of the signboards are in English. All our drivers, guides and even peoples in the remote valley can understand and speak English.

How to get information about the Weather?

The weather report can be obtained online from internet you can seach the destinations where you will be going.

What is the distance of hotel from the Airport?

Normally it takes 15-30 minutes from the Islamabad International Airport to the city hotels. However it depends upon the condition of the traffic at the time of the day. The distance varies from 15 to 30 kilometers.

What to bring?

Hunza Adventure Tours will provide all necessary accommodation, meal and transportation requirements outlined in the specific tour itineraries (exceptions will be notified). For our trekking and climbing programs, trekkers will be requested to provide personal equipment, appropriate mountain attire and medical supplies.

Who will brief the guests about their further program at the destination?

Our local agent or their representative or the guides will inform the guest’s of their further program at the destinations on daily basis mostly in the evening about the next day’s program.

How much tips to be given to the porters, drivers and the guests?

Tips are dependent of the services provided. A small amount of money can be given at each service to insure prompt and reliable service. For guides it depends on how informative, knowledgeable, helpful they are.

Whether it is good and cheap to eat outside the hotel (restaurants)?

Some of the restaurants are cheaper and frequently visited by the local people. So sometimes yes, it is a good experience to eat outside the hotels and get to meet the local population.

If the domestic air tickets for all sectors are confirmed and in case any sector is waitlisted, what alternate option we will give them?

We offer alternative arrangements in case the flight tickets are not confirmed nor have no chances of getting confirmed. Railway Journey or by surface. We always look at various factors such as the condition of the roads, time of travel and the time taken to cover the distance, comfort and offer the best possible option with consultation, acceptance and agreement with the guest.

About the bank processing charges?

Bank Processing charges are levied on the payment collected on or through the credit cards. It is usually 3.5% of the total amount to be collected or of the invoice raised by us.

How to go about the procedures to get the lost baggage?

In case a bag is lost in transit by the airlines. We file a lost baggage report with the airlines. If the guest continues with the journey, we collect the baggage from the airlines for the guest. For the collection of a lost baggage we need the following: We need an authorization from the guest authorizing Hunza Adventure Tours, and their representative to collect the baggage on their behalf.
A photocopy of the passport of the guest, a letter addressed to the Superintendent customs. The keys of the lost bag for custom clearance.
The original copy of the lost baggage report lodged with the airlines. We will deliver the bag at the doorstep and bill the guest for the services provided. The amount of the invoice can be collected from the airlines at home.

Will the airline pay for the damage and temporary compensation?

Yes, the airlines pay an inconvenience allowance to buy personal effects. They even offer the baggage delivery charges or sometimes offer to deliver the baggage by themselves at the doorstep.

How to take the claim for the damages?

We take the guest to the office of the airlines and the amount is given to the guest upon presenting the original lost baggage report.