TERMS & CONDITIONS
HOW TO PLAN YOUR JOURNEY WITH Hunza Adventure Tours?
We suggest that you read through the website to obtain a feel for Pakistan’s unique travel possibilities. Once you have an idea of the type of trip you want to take or want some general guidance, please E-mail us at [email protected] our tour specialists will answer any questions you have and discuss your travel plans and ideas in detail, making suggestions where appropriate. We will then send you a detailed itinerary, accommodation information, color photographs, trip meal menu, and a price. Once you have read through the itinerary we will answer any further questions and refine the tour until you are totally satisfied. The booking process starts when we receive your deposit and booking form, at which point we can start to confirm your travel arrangements. The same Hunza Adventure Tours specialist will be handling your trip from start to finish: please feel free to contact them at any time.
TAILOR-MADE TRAVEL
Our private tailor-made trips, safaris, and mountaineering expeditions offer complete freedom of choice. The itineraries and programs shown are designed to give you a flavor of what is possible and can be tailored to suit your preferences. Prices vary according to selected accommodation and season, please E-mail us to discuss your individual requirements.
BOOKING CONFIRMATION
Bookings can be made by e-mailing or through the Booking form together with a 40% deposit advance payment and the balance of the tour price is due and payable on arrival in Pakistan. Tour programs can be booked at least one week earlier than your departure.
REFUND AND CANCELLATION POLICY
All cancellations must be confirmed in writing e-mail directly to Hunza Adventure Tours. Cancellations made after final payment but prior to 30 days before departure date will be subject to a refund equal to 50% of the total tour program cost. Cancellations made less than 30 days prior to departure will be subject to a 100% deduction of prior deposits/ payments. We will appreciate that if you wish to book a different tour program or departure date, subject to space availability. No refund(s) will be given for any unused portion of the trip with respect to air and ground transportation, meals, accommodation, and tour services.
TOUR COSTS
Our inclusive quotes and conditions are strictly based on the enclosed itinerary and the total number of hotel and camp nights mentioned therein. The rates are quoted per person based on sharing a double room and a two-person tent. A single room and tent can be provided on payment of a single supplement.
OPTIONAL TOURS & EXTENSIONS
If you desire to take an extension of the tour, please feel free to contact us for a customized itinerary.
GROUP TRAVEL
If you wish to travel with a group of friends -maybe with a special interest in common – we can make all the arrangements. For larger groups, we may be able to offer a free place to the organizer. Please E-mail us to discuss your plans.
INSURANCE
For your own protection, we recommend that you purchase adequate trip cancellation, medical, baggage, accident, and other personal effects insurance.
CHANGES IN THE ITINERARY
We have made all attempts to make these programs as accurate as possible. However, in circumstances beyond our control, changes may occur. We, therefore, reserve the right to change itineraries, carriers, and substitute hotels where necessary. We guarantee that where possible, establishments of similar categories and standards will be used.
DELAYS
If the trip has to be delayed due to canceled or delayed flights, sickness, accidents, bad weather, road washouts, Govt. restrictions, or any other contingency for which Hunza Adventure Tours cannot make provisions, the resulting extra cost for such delays will be charged separately.
FLIGHTS SUBJECT TO WEATHER
All Northern Area flights in Pakistan are subject to weather and backload conditions and thus operate on an ad hoc basis. Should the reserved flight not operate on the day scheduled as per the itinerary, alternative surface transportation will be arranged? If any additional costs are involved due to this change, these will have to be paid for locally.
CANCELLATION BY THE OPERATOR
If the tour is canceled by the tour operator, only the deposit received from the passenger(s) will be refunded as full and final settlement.
PRICE CURRENCY
All prices are stated in United States Dollars and are based on conversion rates prevailing as at booking time. Significant changes in the value of the Dollar in relation to various currencies or a drastic increase in the cost of land/ air services may necessitate an increase in the tour cost. However, once the tour is paid in full, you are guaranteed against future price increases, provided no change is made by the passenger (s) to the original booking.
TRANSPORTATION
For all trips we provide (where required) Toyota Coaster/Hi-ace Van fully air-conditioned and equipped with all necessary modern facilities. In order to ensure the safety of travelers, we choose only those drivers who have 15-20 years’ experience driving for tourists in their respective areas.
Willy Jeep; Please note that the jeeps used in Pakistan are open jeeps (with soft canvas roof which can be removed and roll-up/downsides) and do not have seat belts, roll bars, or restraining sides. They are old American Willy jeeps, which have been re-conditioned. They are the most reliable for the road conditions in Pakistan and are easily repaired along the route you will be taking. They are the most commonly used vehicles for tourism in Pakistan. Other vehicles like Toyota Hilux, Pajero also can be arranged on request but they are about 3 times the cost. Please do not expect European standards. Transport does make a large portion of any program cost for travel in Pakistan.
FOOD
We choose our cooks through a rigorous screening process to ensure premium service quality for each trip. Most of the cooks working with us have at least 5-10 years of experience working as a cook for trekking and mountaineering expeditions. They are also trained in western and hygiene. Belong to the valleys where the treks fall. We offer a large variety of diet generally mix local and western food. For both treks and expeditions, we provide breakfast cereals, tins of meat, cans of orange juice, coffee, chocolate, snacks, and as well as local food like Chapati, green tea, lentils, and local fresh vegetables, etc.
ACCOMMODATION
There is a huge diversity of accommodation throughout Pakistan and the Northern Areas, from Simple camps to five-star hotels. We use all types and you might stay in anything from tented camps to first-class hotels. However, most of our itineraries’ cost is based on double occupancy rooms in hotels. Single rooms are available on most trips although a supplement is payable. For your convenience single supplement price will be quoted against each program.
PERSONAL EXPENSES
All our treks, Expedition and Tours cover most of the price from Islamabad until you finish your holiday back in Islamabad. There will be little opportunity for you to spend your money except to buy soft drinks, snacks. In addition, we advise you to keep cash money for airport taxes, porters, guide, cook and staff tips, souvenirs and other personal expenses.
RESPONSIBILITIES
The tour operator and its agents act only as agents for the owners and/or contractors providing the services and means of transportation, specified in the itineraries and all tickets and vouchers are issued subject to the terms and conditions under which such services and means of transportation are offered and provided. The operator and/or its agents shall assume no responsibility in any way in connection to or with any injury, damage, death, loss, accident, or delay through the acts of default of any company or person engaged in carrying out the arrangements of the tours. No responsibility is accepted for any additional expenses due to delay, omissions, rerouting, changes in schedule or other events resulting from improper health certificates or travel documents or as an act of government or authority or any local conditions such as weather, seasonal variation, labor strikes, civil disturbances, political unrest and acts of the God.
COMPLAINTS PROCEDURE
If you have a complaint about your holiday, you are required to confirm details of any such complaint or problem in writing supported by appropriate evidence relating to that complaint within 15 days of returning from the holiday in the question of doubt or lack of avoidance of doubt we will not accept any liability or deal any complaint is received by us later than 15 days of your return from the holiday.
